General Terms and Conditions

The services available at www.homehero.co.uk, herein referred to as the "Site", are owned and operated by LawDeck Ltd, registered office: 86-90, Paul Street, London, EC2A 4NE, herein referred to as "HomeHero”, “we”, “our” or “us”, and are provided to the consumer, herein referred to as the "Consumer”, “you” or “your”.

1. The Service

1.1. HomeHero is an information management service and an auto-switching site that allows you to easily navigate the moving process, manage your home, connect with utility, telecoms and insurance service providers and take control of your household services and insurance coverage (“Services”).

1.2. The Service will allow you to:

1. upload details to the Site of accounts you maintain with certain third-party institutions, such as utility or insurance companies (the “Accounts”);
2. access in one place any personal information or details of transactions and payments relating to such Accounts (“Account Information”);
3. compare your current monthly utility service and insurance coverage spend derived from your Account Information with available market rates; and
4. auto-switch your existing utility services and/or insurance coverage to another provider or set up a new utility service and/or insurance coverage, as the case may be.

1.3. In order to access, use, act on your behalf in the context of auto-switching and other certain aspects of the Service, we need your authorisation to retrieve and manage the Account Information maintained by such third-party institutions and require you to provide us with all relevant information, signatures, data, passwords, usernames, PINs, and other information, materials, and content necessary for us to do so.

1.4. Auto-Switching

When appropriate, from time to time, we will switch the product or service that you receive to one which we determine to be the most suitable for you as determined by the assessment described below.

We will inform you of any decision we make to switch by email or another agreed method of communication. At the same time, we will give you our reasons for making the switch and the details of the switch.

We attempt to include all available offers and analyse the market in finding the most suitable offer for you. However, we cannot guarantee that offers may exist that we have been unable to identify, for example, without limitation, those not advertised or not made widely available to the public.

Where an offer has been withdrawn by the supplier due to reasons beyond our control even when we are the whitelabel, we will switch you to another available deal. When we are made aware, or come to realise that a switch has been unsuccessful, we will notify you of it and switch you to the best available deal we can find at that time.

1.5. Cooling-off

You will be able to cancel any switch that we make on your behalf as part of the Service within the relevant cooling-off period by contacting us.

1.6. Suitability

Whilst our Service is tailored to individual preferences and circumstances and our decisions are made according to the details provided to us by you or by third parties it remains your responsibility to ensure suitability, adequacy and appropriateness of the product or service that is chosen for you.

If you are in any doubt as to the suitability, adequacy or appropriateness of any product or service chosen through this Service, you should seek independent professional advice.

1.7. Contracts with Third Parties

By submitting your details to us, you will be making offers to obtain the relevant products or services from third parties that we select on your behalf as a whitelabel that depending on their terms and conditions may be accepted or rejected. The contract for the product or service will only be concluded once your offer has been accepted. You will receive confirmation when your offer has been accepted.